Quality Service, Every Step of the Way
Your satisfaction is our priority. Learn about our delivery process and hassle-free return policy.
Everything you need to know about ordering, delivery and returns
3-5 working days delivery across South Africa with trusted courier partners
7-day return policy on all items in original condition with tags attached
Every piece is carefully inspected before dispatch to ensure premium quality
Standard Delivery: 3-5 working days
Available nationwide across South Africa
Remote Areas: 5-7 working days
Rural and outlying areas may take longer
We partner with trusted courier services to ensure your Inami pieces reach you safely and on time.
All orders are processed within 1-2 business days. You'll receive a tracking number once your order ships.
We want you to love your Inami pieces. If you're not completely satisfied, we're here to help with our straightforward return policy.
Email us at returns@inamithreads.com to initiate your return request.
Both you and Inami will receive automated confirmation from Paystack, and you can expect your refund within 3 to 10 working days.
Paystack Processing: Automated confirmation emails sent to both parties
Processing Time: 3-10 working days from confirmation
We understand that sizing can be tricky when shopping online. That's why we offer free size exchanges within 7 days of delivery, provided the item is in its original condition.
Our customer service team is here to help you find the perfect fit. Contact us before ordering if you're unsure about sizing.
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.
info@inamithreads.com
We respond within 24 hours
+27827195196
Mon-Fri, 9AM-5PM SAST
+27827195196
Quick response chat support